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Privacy Policy


The privacy of our visitors to AKOHELPDESKNUMBER.ORG is important to us.

At AKOHELPDESKNUMBER.ORG, we recognize that privacy of your personal information is important. Here is information on what types of personal information we receive and collect when you use and visit AKOHELPDESKNUMBER.ORG, and how we safeguard your information. We never sell your personal information to third parties.

Log Files

As with most other websites, we collect and use the data contained in log files. The information in the log files include your IP (internet protocol) address, your ISP (internet service provider, such as AOL or Shaw Cable), the browser you used to visit our site (such as Internet Explorer or Firefox), the time you visited our site and which pages you visited throughout our site.

Cookies and Web Beacons

We do use cookies to store information, such as your personal preferences when you visit our site. This could include only showing you a popup once in your visit, or the ability to login to some of our features, such as forums.

We also use third party advertisements on AKOHELPDESKNUMBER.ORG to support our site. Some of these advertisers may use technology such as cookies and web beacons when they advertise on our site, which will also send these advertisers (such as Google through the Google AdSense program) information including your IP address, your ISP , the browser you used to visit our site, and in some cases, whether you have Flash installed. This is generally used for geotargeting purposes (showing New York real estate ads to someone in New York, for example) or showing certain ads based on specific sites visited (such as showing cooking ads to someone who frequents cooking sites).

DoubleClick DART cookies 

We also may use DART cookies for ad serving through Google’s DoubleClick, which places a cookie on your computer when you are browsing the web and visit a site using DoubleClick advertising (including some Google AdSense advertisements). This cookie is used to serve ads specific to you and your interests (”interest based targeting”).

The ads served will be targeted based on your previous browsing history (For example, if you have been viewing sites about visiting Las Vegas, you may see Las Vegas hotel advertisements when viewing a non-related site, such as on a site about hockey). DART uses “non personally identifiable information”. It does NOT track personal information about you, such as your name, email address, physical address, telephone number, social security numbers, bank account numbers or credit card numbers.

You can opt-out of this ad serving on all sites using this advertising by visiting

You can choose to disable or selectively turn off our cookies or third-party cookies in your browser settings, or by managing preferences in programs such as Norton Internet Security. However, this can affect how you are able to interact with our site as well as other websites. This could include the inability to login to services or programs, such as logging into forums or accounts.

Deleting cookies does not mean you are permanently opted out of any advertising program. Unless you have settings that disallow cookies, the next time you visit a site running the advertisements, a new cookie will be added.

AKO Password Reset

If at any point, you run into the problem of not remembering your password used for your AKO registration, you can try to correct the problem by resetting your AKO password. Resetting your AKO password is your best bet in this situation as it gives you a new beginning to access your account. A reset password will invalidate the older forgotten password and pass the control of your account to the newly created password. Note that the process to reset your password is simple and this shouldn’t be a problem for anyone.

To reset your AKO password, there are questions you must have to answer correctly in order to confirm your identity on the system. Not answering these questions correctly will make it impossible to reset your password and this is strictly for security reasons. The AKO system is designed to ensure that there is no breach of security on the platform and proper identification of users is paramount.

First, start by clicking on the link that is present on the login screen if you want to reset your password. By clicking on the link, you will be directed to answer some questions displayed on the screen. The displayed questions are expected to be answered correctly as this forms part of your identity verification on the system.

If the questions are answered correctly, your identity will be verified and the password will be sent to your email address. It is important to note that the email address where the password will be sent is the same email that was used in creating the account.

Therefore, you have to remember the email account that was used in creating the account and access the password from there. Once all these are done, your AKO password will be reset and you can now access the system using the sent password.

If you are having problems with your AKO account, you can call for help using any of the help channels. The available help channels for all AKO users include both email and phone contacts. You can check the FAQs if you are having troubles and you may be lucky to find the solution. However, if in need of further help, send a mail to to get help. Another help option is by calling on the phone and the telephone number is 1-866-335-ARMY (2769). You can use the second option.

ALMS Help Desk

What is ALMS?

ALMS is simply the acronym for Army Learning Management System for the American military. It is a kind of system that is designed to increase or improve the knowledge base of soldiers. For example, the ALMS system delivers training to the soldiers in both a non-resident and resident training environment. Apart from delivering training to the soldiers, the ALMS is also involved in managing the training information. This means that soldiers training information before, during and even after the training program is made possible by the ALMS system. Considering the fact that information management is critical in the army, the design of ALMS makes it easier and better to disseminate information to soldiers, monitor and manage the progress and impact of the training.

As part of training management, the ALMS is also responsible for providing training collaborations and scheduling of the training programs. ALMS ensure that the scheduling is done properly in such a way that does not clash with other important duties. Besides, there are other trainers that can deliver these sort of training to the soldiers and this is why training collaboration cannot be taken for granted since it is part of the backbone of the learning system.

Another important role of the ALMS is that it delivers career planning capabilities which are available in all kinds of environment like the non-resident and resident training environment. At the end of the day, what ALMS hope to achieve is giving the soldiers the required training that helps their career in the military.

In addition, another important use of the ALMS web based system is its contribution to the Army managers and trainers in managing or conducting the training of soldiers all through their careers. Apart from soldiers, the ALMS is also useful in maintaining training of the DA civilians.

Training will be done at DTFs and this is not even all the benefits the ALMS can offer. For example, training can not only be possible at the DTFs because any army personnel can always access the training from anywhere they are located. The army personnel can always access any training as long as they have the internet as well as a computer in addition of the developed ALMS that is applied to all TRADOC installations all over the world currently. There is a CTE (Content Test Environment) embedded into the system and this is designed to allow users from any location to test the content at first even before trying to go live.

Telephone Number

If you need help reaching the help desk while using the ALMS system, then there is a way in which it can be done. You can contact the ALMS Help Desk by telephone. There are two toll free numbers for contacting the ALMS help desk and they are 1-877-251-0730 and 1-800-275-2872. However, for commercial line contact telephone number is 1-757-878-4745. It is important to note that the Army Learning Management System Help desk is available 24/7, 365 days per week.


According to the official ALMS website the help desk operates 24 hours per day, 365 days per year.

AKO Webmail

AKO is simply known as Army Knowledge Online and it is an enterprise information service designed for the United States Army. It is web based by design and apart from the army, it is also a platform used by customers of the Department of Defense.

The AKO Webmail is a component of the intranet for the US Army. What it does is to allow access to the Army Knowledge Online to users. This access includes all typical features of an online email client. It is important to note that the AKO webmail also serve other arms of the military of the US not just in America both everywhere they are in the world. This includes the National Guard and the Reserve as well as some private contractors as long as they are working with the department of Defense handling Army concerns.

The AKO Webmail is the portal where all the military groups listed above communicate within themselves and keep abreast of up to date information whether private or public.
AKO Webmail also helps the military personnel’s to attend classes as members of a unit of even on an individual basis. The AKO Webmail is based on a single web portal on corporate intranet model. This kind of system is what allows the Army community to do a lot of things that improve the effectiveness of the community. For example, members of the armed forces through the AKO webmail can build websites, blogs, storage areas as well as try to engage in various discussions and chat within themselves individually or as a group.

AKO is not just entirely for those in service presently. The service is extended to Army retirees and also some of their family members. This means this group of people can subscribe to the AKO and the AKO webmail is what hold everything in the system together.

How Does it Work?

The AKO Webmail works in such a way that allows the United States Army to stay in touch with one another. Besides, it is a very secure system that allows the exchange of materials that are considered sensitive within the Army and civilians working for them. It works by passing information quickly and efficiently within the command and intelligence community. In some cases, secured storage files can be uploaded where it becomes accessible to the commanders in the battle field anywhere in the world. The AKO system allows soldiers in the front line to learn new tactics, keep in touch with their friends and family and organize themselves in any part of the world.

How to Log In?

It is important to note that people who can log into the AKO webmail are those with access to the platform. This includes the national guards, army reserves and current serving members of the armed forces. In addition, guests of the army, civilians working with the army and the retired army personnel can also log into the AKO webmail system.

To log into the AKO webmail, it is important that you input the required details. The details required include username and password obtained at registration on the platform. However, note that before logging into the AKO Webmail, you must have set up your AKO webmail. Setting up your account will involve entering your personal information, sponsor information if applicable and then choose a username and password for your account. Once AKO webmail account is set, you can then log in by entering your username and password information.

In addition, there is an extra layer of authentication in AKO webmail during login process. The Common Access Card is a layer of authentication and it is issued to everyone who is given access to the AKO Webmail.

How to Reset Password

Like every other system, it is possible to forget the password of your AKO webmail account. However, this can be corrected by resetting the password. Note that the process is quite simple and can be done by anyone who uses the platform.

To reset your password if you have lost or forgotten it would start by clicking the link that is present on the login screen. Then some simple questions would be displayed on the page and this is simply to ensure that the identity of the person is verified. You are expected to answer the questions correctly and in doing so, your password will be forwarded to the email in which the account was created in the beginning. Your account will reset with the new password and you can then log into the system once again.

What to Do If You are Having Problems?

It is not impossible for users of AKO webmail to have problems from time to time when using the platform. However, whatever problem you encounter shouldn’t be a problem as everything has been taken care of. First of all, if you are having problems, you can check the FAQ page on the AKO website to see if you’re the problem you encountered has been answered. The FAQ page is comprehensive enough and covers a whole lot of likely scenarios that could pose a problem to AKO webmail users.

Problems with logging in as a result of wrong or forgotten password can be solved by doing a password reset and the account registration page can explain registration process if you are having problems during registration.

Another option includes leaving a comment at the site and get responses from the community or you can email

What is CAC Login?

Common Access Card (CAC) is an identification process for people who are using the AKO webmail facility. Due to the security system of the AKO webmail, another layer of security is added and that comes by logging in with your CAC. When logging into the AKO webmail, the CAC provides the encryption as well as access cryptographically.

Therefore CAC login is simply the extra layer of security of the AKO webmail access which everyone must have before accessing the AKO webmail platform.