If at any point, you run into the problem of not remembering your password used for your AKO registration, you can try to correct the problem by resetting your AKO password. Resetting your AKO password is your best bet in this situation as it gives you a new beginning to access your account. A reset password will invalidate the older forgotten password and pass the control of your account to the newly created password. Note that the process to reset your password is simple and this shouldn’t be a problem for anyone.
To reset your AKO password, there are questions you must have to answer correctly in order to confirm your identity on the system. Not answering these questions correctly will make it impossible to reset your password and this is strictly for security reasons. The AKO system is designed to ensure that there is no breach of security on the platform and proper identification of users is paramount.
First, start by clicking on the link that is present on the login screen if you want to reset your password. By clicking on the link, you will be directed to answer some questions displayed on the screen. The displayed questions are expected to be answered correctly as this forms part of your identity verification on the system.
If the questions are answered correctly, your identity will be verified and the password will be sent to your email address. It is important to note that the email address where the password will be sent is the same email that was used in creating the account.
Therefore, you have to remember the email account that was used in creating the account and access the password from there. Once all these are done, your AKO password will be reset and you can now access the system using the sent password.
If you are having problems with your AKO account, you can call for help using any of the help channels. The available help channels for all AKO users include both email and phone contacts. You can check the FAQs if you are having troubles and you may be lucky to find the solution. However, if in need of further help, send a mail to firstname.lastname@example.org to get help. Another help option is by calling on the phone and the telephone number is 1-866-335-ARMY (2769). You can use the second option.